Return and Refund Policy

Last updated: May 15, 2026

Thank you for shopping at storytellercharles.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms apply to products purchased from us through our website and related services.

Interpretation and Definitions

Words with capitalized initials have meanings defined under the conditions below. These definitions carry the same meaning whether they appear in singular or plural.

  • Company refers to storytellercharles.
  • Goods refers to the items offered for sale on the Service.
  • Orders means a request by you to purchase Goods from us.
  • Service refers to the Website.
  • Website refers to stccommex, accessible from stccommex.com.
  • You means the individual or legal entity accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 7 days without giving any reason for doing so.

The deadline for cancelling an order is 7 days from the date on which you received the goods, or when a third party appointed by you, who is not the carrier, takes possession of the product delivered.

To exercise your right of cancellation, please inform us of your decision by a clear statement sent to info@stccommex.com.

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment that you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 7 days.
  • The goods are in the original packaging.

The following goods cannot be returned:

  • Goods made to your specifications or clearly personalized.
  • Goods which by their nature are not suitable to be returned, deteriorate rapidly, or are past their expiry date.
  • Goods not suitable for return due to health protection or hygiene reasons once unsealed after delivery.
  • Goods which, after delivery, are inseparably mixed with other items by their nature.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular priced goods may be refunded. Unfortunately, sale items cannot be refunded, except where required by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Please send returns to:

1. Kannan Street,
MKB Nagar,
New Perungalathur,
Chennai - 600063

We cannot be held responsible for goods damaged or lost in return shipment. We recommend using an insured and trackable postal or courier service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods were not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, you can contact us: