Eligibility
Refund eligibility depends on the offer, plan, credit pack, service status, and any organization agreement presented at purchase. Statutory consumer rights continue to apply where required by law.
Billing
Refund policy
How to ask COMMEX to review a payment or service issue.
Last updated: 2 August 2026
Requesting a review
Contact COMMEX as soon as possible after identifying a billing problem. Include the purchaser name, registered mobile number or email, payment reference, purchase date, and the reason for the request. Never send card details or one-time passwords.
Completed or consumed services
A refund may be limited where digital content, AI credits, assessments, event access, or another service has already been substantially delivered or consumed, except where applicable law or the purchase terms require otherwise.
Approved refunds
When a refund is approved, COMMEX will normally return it through the original payment method. Bank, card-network, and payment-provider processing times can vary; the support team will provide the available status information.
Enterprise purchases
Payments made by an institution or enterprise are governed by the corresponding organization agreement. Learners should contact their organization administrator when the organization made the purchase.
Need more help?
Contact COMMEX and our team will guide you.